This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from vss-virtualsupportspecialist.com (the “Site”).
This privacy policy was prepared by Virtual Support Specialist (VSS) to give you an outline of our dedication to protecting your privacy and personal information.
It outlines what information is acquired from website visitors’ personal information, such as name, email, phone number, and other connected information for commercial purposes. We have basic security and safety measures in place to ensure that no data is leaked from our site, and we guarantee that none of your personal or professional information is shared, sold, or transferred to any third parties, and that it is only used by us to better serve you.
By agreeing to this privacy policy and continuing to use the site you are accepting the terms of services and privacy policies.
We Collect Information To Serve You Better
We collect user information in the same way that any other website do in order to deliver better service. We gather information such as your IP address, browser type and version, the pages you visit on our site, the date and time of each visit, the amount of time you spend on each page, and other statistics. When you contact us via our contact form, or chatting with one of our team, we collect similar information. Our purpose in collecting this data is to improve usability, troubleshooting, and on-site maintenance for our clients, as well as to monitor the most frequently frequented areas of the site. In this way, we can check the audience’s reaction to VSS and improve ourselves as much as possible.
WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may share your Personal Information with other team members / company associates in order for us to fulfill our services to you
BEHAVIORAL ADVERTISING
We will not use your Personal Information for any other reason and will not target advertisements or marketing communications without your approval. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to MENA Regions.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 18.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at enquiry@vssvirtualsupportspecialist.com.